Last updated: September 2026

At Deviking, we provide digital software products and services, including WordPress and WooCommerce plugins, software licenses, mobile applications, downloads and technical support services.

Because our products are supplied digitally and may be downloaded, activated or accessed immediately after purchase, purchases are generally non-refundable once digital delivery has begun, except where a refund is required by applicable law.

1. Digital Products

Deviking software products are digital content supplied without a physical medium.

By purchasing a downloadable or immediately accessible digital product and requesting immediate delivery, you expressly consent to the supply of the digital content beginning before the end of any applicable withdrawal period.

Where required by applicable consumer law, you also acknowledge that once the supply of the digital content begins, you may lose your statutory right of withdrawal.

For this reason, we generally do not provide refunds for:

  • software that has been downloaded;
  • software for which a license key has been issued or activated;
  • products that have been accessed or used;
  • purchases made by mistake after digital delivery has begun;
  • incompatibility caused by failure to review the stated system requirements;
  • changes of mind after delivery;
  • failure to use the purchased product;
  • duplicate purchases caused by the customer, except where we determine that a genuine duplicate transaction occurred.

2. Software Licenses

Once a software license has been generated, delivered or activated, the associated purchase is considered digitally delivered.

Refunds are therefore normally not available after license issuance or activation, except where required by law.

Deactivating or ceasing to use a license does not automatically entitle the purchaser to a refund.

3. Technical Support and Support Renewals

Payments for technical support or support renewal periods are generally non-refundable once the support period has begun or support services have been made available.

Unused portions of an active support period are not refundable unless required by applicable law.

4. Compatibility

Before purchasing, customers are responsible for reviewing the product description and published technical requirements, including where relevant:

  • WordPress version;
  • WooCommerce version;
  • PHP version;
  • Android version;
  • required third-party software;
  • required integrations.

A refund will generally not be provided where the product functions as described but is incompatible with an environment that does not meet the published requirements.

If you are unsure about compatibility, please contact us before purchasing.

5. Technical Problems

If you experience a technical issue with a Deviking product, please contact our support team before requesting a refund.

We will make reasonable efforts to diagnose and resolve confirmed issues with our software.

A technical problem does not automatically qualify for a refund if the issue can reasonably be corrected through an update, configuration change or technical support.

6. Faulty or Non-Conforming Digital Products

Nothing in this Refund Policy limits mandatory consumer rights.

Where applicable law gives you rights because digital content or a digital service is faulty, defective or does not conform to the contract, those statutory rights remain fully applicable.

Depending on applicable law, remedies may include repair, replacement, price reduction or termination of the contract and refund where the legal requirements are met.

7. EU / EEA Consumers

Consumers located in the European Union or European Economic Area may normally have a statutory withdrawal period for distance contracts.

For digital content supplied without a physical medium, this right may cease once performance has begun if the consumer has:

  • expressly consented to immediate supply; and
  • acknowledged that beginning the supply results in the loss of the right of withdrawal.

Where these requirements have not been satisfied, statutory withdrawal rights may still apply.

8. Exceptional Refunds

Deviking may, at its sole discretion, approve a refund in exceptional circumstances, for example:

  • a confirmed duplicate charge;
  • a product that cannot be supplied;
  • a serious confirmed technical defect that cannot reasonably be corrected;
  • another situation where a refund is required by applicable law.

Any discretionary refund does not create an obligation to provide refunds in similar future cases.

9. How to Contact Us

For questions regarding a purchase or refund request, contact:

Deviking
Email: sales@deviking.net
Website: deviking.net

Please include your order number and the email address used for the purchase.