How the Public Tracking Form Matches an Order

The public tracking form uses the submitted order number as the WooCommerce order ID and then verifies the billing email.

Required match

1. The submitted order number must resolve to a WooCommerce order.
2. The submitted billing email must match the order billing email.

Possible messages

• Missing values – the customer is asked to enter both fields.
• No matching order – the order number and billing email do not match.
• Order found but no tracking – shipment tracking has not been added yet.
• Order found with tracking – the tracking block is displayed.