Tracking Link Opens the Wrong Carrier Page

Check the carrier record

Open Order Tracking → Carriers and edit the affected carrier.

Review the Direct Tracking URL

Confirm that the carrier still supports the configured URL pattern and that the required placeholder is present.

Test with a real tracking number

Save the carrier, open a test order, and use the admin Track button.

Carrier website changes

If the carrier has changed its tracking system, replace the URL template with the new direct route. The plugin does not require a code update for ordinary carrier URL corrections.