Knowledge Base
Deviking Order Tracking

Sending a Tracking Email While Adding Tracking

Each new tracking row contains Send tracking email to customer.

  1. Add the tracking entry.
  2. Enable the email checkbox.
  3. Save/update the order.

Recipient

The dedicated tracking email is sent to the order billing email.

What is included

The content depends on Email Settings. The Send tracking of whole order option controls whether the email contains all tracking entries or only the newly added entries.

No billing email

If the order does not have a billing email address, the dedicated tracking email cannot be sent.