Dedicated Tracking Email Is Not Sent

Check the billing email

The dedicated tracking email requires a billing email on the WooCommerce order.

Manual order workflow

When adding the tracking entry, make sure Send tracking email to customer is enabled before saving the order.

CSV workflow

Before importing, enable Send tracking email for newly imported tracking entries.

WooCommerce mail delivery

Because Deviking uses the WooCommerce mailer, also verify the site’s general WordPress/WooCommerce email delivery if no messages are reaching customers.