Knowledge Base
Deviking Order Tracking

Tracking Does Not Appear in My Account or Thank You

Confirm the order has tracking

Open the WooCommerce order and verify that at least one tracking entry is saved.

Check Customer display settings

  • Show in My Account order details.
  • Show on Thank You page.
  • Show carrier name.
  • Show tracking number.
  • Show shipping date.
  • Show Track Shipment button.

Track button only

If the details appear but the button does not, verify that the carrier has a usable Direct Tracking URL.