Public Tracking Page Cannot Find an Order

Check the submitted values

The customer must enter both the order number and billing email.

Order lookup

The current tracker resolves the submitted numeric order number as the WooCommerce order ID.

Billing email verification

The submitted billing email must match the order billing email.

Order exists but no shipment

If the order is found but tracking has not been added, the page displays a separate no-tracking message rather than an order-not-found message.