Knowledge Base
Deviking Order Tracking

CSV Import Reports Carrier Could Not Be Matched

Check carrier_code

The importer requires a carrier code that exists in Order Tracking → Carriers.

Fix options

  • Change the CSV carrier_code to the correct existing code.
  • Create the missing custom carrier using the desired code, then re-import.

Do not use the carrier display name

The CSV workflow uses the stable carrier code rather than the carrier name.