Troubleshooting Jobs Stuck in Pending or Printing

A job that remains Pending or Printing longer than expected usually indicates a Device, connection or printer problem.

Checklist

1. Confirm the Device is Online.
2. Open the Agent and check Activity.
3. Confirm the selected printer is available in Windows.
4. Review Agent logs.
5. Check whether the Agent was closed during printing.
6. Retry or reassign the job if appropriate.

Do not duplicate immediately

Avoid repeatedly creating new manual jobs until you understand whether the original job is still active.